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Seller for over 27 years, always been Above Standard, changed to Below Standard can I appeal this?
Summary: kycollectibles00 shared their frustration about being demoted from Above Standard to Below Standard without warning, citing 5 out-of-stock items which they believed were damaged, not out of stock. They sought advice on how to appeal this status and contact customer service. disneyshopper recounted a similar experience and advised ensuring packages are always scanned to avoid such issues. comics-scifi-collectibles explained that cancellations result in defects impacting seller ratings and suggested proactive measures to improve the standing, like focusing on sales events and low-cost items.
Seller for over 27 years, always been Above Standard, did not get demoted to Standard or any warning of anything just straight to Below Standard. My account said I had 5 out of stock items in the past year. I don't believe some were out of stock but damaged so I did cancel order, no one would want a broken Christmas Ornament! Anyone else have this happen? Is there any way to change it?
Does anyone have a phone number to get hold of an actual human being at this place?
Thanks!
comics-scifi-collectibles
Mentor1 week ago@kycollectibles00 When you cancel as out of stock/ damaged you receive a DEFECT. Defects seriously hurt your account.
It is important to keep an eye on your Seller Dashboard so you are aware of your seller rating changing. https://sellerstandards.ebay.com/dashboard?region=US
The only thing you can do now is to try and sell your way out of below standard with sale events or by obtaining low cost items to sell as a loss leader.
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347
How you are evaluated depends on your sales volume>
disneyshopper
Mentor1 week agoYears ago I went from top rated to below standard when I refunded 3 orders for no shipping scans. Now I always stand in line to have my packages scanned instead of leaving them on the counter. How many orders did you cancel?
kycollectibles00
OP1 week ago5 items total from October 1, 2025 thru September 30, 2026.