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Seller falsely added tracking
I’m having a hard time getting a hold of customer service. I’ve tried all the avenues I should to cancel and get a refund, but because the seller falsely added tracking, it keeps bouncing me back to the listing page with an error saying “can’t cancel because item is shippedâ€. I have screen shots for proof from the conversation the seller and I had where they havent shipped the entire order. Please this is t right, can anyone help direct me to an actual person that can help and can see review the messages.
2 comments
myangelandmyprincess
Mentor11 months agoEven without tracking you wouldn't be able to unilaterally cancel. It would just send a request to the seller for them to approve or deny. Follow the previous advice and when the estimated delivery date passes file a refund request for not received.
lady_madonna
Mentor11 months agoYou cannot cancel your order.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 business days, you can ask Ebay to step in to help you.