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seller fails on refund offered in sellers email
initiated purchase from United States
ordered a pair of shoes
shoes fail to fit buyer
buyer uses same manufacturer for other shoes
contacted seller about reason(s) of non-fit
in email from seller, the seller offers 50% refund and just keep shoes and donate because of return shipping so high
buyer accepts offer of 50% refund
seller fails to comply with seller offered refund as seller stated in seller email through eBay
contacted seller several times of acceptance to seller offered refund
seller does not reply nor refund 50%
opened case with eBay
eBay, after many days, just said to send shoes back
seller shipped shoes from California
seller wants shoes returned to VIetNam address
return VietNam shipping shipping is higher than price of shoes which included first shipping from California
seller has not complied with seller's offered 50% of price and keep shoes to donate
wooden_flower
Mentor2 years agoOpen the return request.
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
When the seller gives you the return address, contact customer service. The seller is responsible for the return shipping - they can tell him to send you the money for the return. He may then choose to offer the 50% refund.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.