Seller doesn't have the sold item and doesn't want to cancel transation

Question

I bought an item, the seller stated he doesn't have it in stock and doesn't want to cancel the transaction. I am not able to cancel the transaction either and I need to report this as an issue to ebay but can't find any ways to get this reported. Can anyone possibly provide information regarding how I can do this? If I try to report it states the item might still be on the way and I need to wait.

lady_madonna · Answer

@elasmo When the estimated date of delivery has passed , you can file a Refund Request. Go to your My Ebay page >> Purchase history Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€ Click the box beside I want a refund. Select Send request. If the seller does not respond after 3 days, you can ask Ebay to step in to help you. Find the item in your Purchase History Select See request details Select â€œAsk eBay to step in.â€