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Seller doesn’t answer
Item does not look like the picture seller ignoring me
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Item does not look like the picture seller ignoring me
jacbarcollectibles
Mentor8 months agoYou have 30 days from the date of delivery to open an “item not as described caseâ€. This overrides the sellers return policy. Go to your Purchase History and find the item. Then under “More actions†click on “Return item†and then select the reason for the return as “doesn't match description". It may ask you to attach a photo so the seller and eBay can see what was received. After this time has passed you would have to go to your payment source to see what help they can give.
inceptions
Mentor8 months agoHi @blakklaatuh1se
You have eBay's Money Back Guarantee. Here's what to do...
If you received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.