Seller didn't respond to Return Request, but just closed the case.

Question

I ordered a pair of Birkenstock Sandals in the same size I always get them in, however, they are too short. I asked the Seller to please allow me to return for exchange since they had a No Return policy. They didn't respond or say anything to me or try to accommodate me in any fashion. Just Case Closed and Bang, it is Done.

I tried to find a way to talk to eBay about it, but could not find any way to talk to anyone at eBay. I feel lost and like I was just left hanging while No One Cares about Customer Service anymore. I am very disappointed in eBay for not offering to help me with this situation.

I have been buying from eBay for over 20 years and this is the first time this has ever happened to me.

Can someone please tell me if there is any way to talk to someone at eBay?

comics-scifi-collectibles · Answer

@piddlineasy1 It sounds like you filed a doesn't fit return request, which is buyers remorse. That means the seller can refuse the return since they have a no return policy.

Sorry that this happened but that is the way the system works. You will have to sell them yourself to recoup some of your money or donate them.