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Seller didn’t pay sufficient postage
Hello I was looking for some guidance as to how to get this matter resolved. I purchased an item on eBay. I paid for postage and then I received a card from Royal Mail to say that the seller had not paid sufficient postage and Royal mail provided me with a website that should be used along with a reference number so that the additional postage could be paid and delivery could be arranged. I contacted the seller to let them know and I provided them with this information and they were unwilling to pay the additional postage or get involved to help me resolve the matter. in the end, I visited the Royal mail depo paid the additional postage and collected my item. Royal Mail told me that the box was bigger and heavier than the amount of postage allowed for. I have since asked the seller for reimbursement of the additional postage and they are unwilling to help. is there any mechanism for me to be able to get this money back from the seller? I should’ve checked their feedback because they only have 50% positive feedback.
