Seller deleted account?

Question

Seller either deleted account, or got banned. What can I do to get my money back? The item was never marked shipped either. No shipping label was ever provided.

comics-scifi-collectibles · Answer

@sneaky_finds

Sorry your purchase didn't go smoothly. Here's how to get your money back.

If your package is late arriving this is what you do:

Look for the last estimated delivery date in your purchase history. You can file a refund request when the item is at least a day late. ( even though the seller is no longer active that's when you can file the request)

Select your item on this page to start a refund request:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=item%20didn%27t%20arrive&context=DEFAULT_SELLER

4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

If you are not able to file the refund request yourself because the seller was removed from the site then contact eBay customer service for help.

eBay agents are working from home so you have to request a call back or live chat using this link:

1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10

2. Choose your contact method from the left hand side of the page.

( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked

page then you will see the options to contact a live agent)

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/