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Seller dashboard/rating
I’ve received a low performance rating “below standard†and got a warning from eBay about it needs to be improved or else. Everything I can see shows this is based on a 2% “defect rate†for requiring eBay’s help with resolving a buyer dispute. Dashboard shows I’ve had 3 out 152 items that buyers requested returns for and I asked eBay to step in. 2 of the items came from the same buyer so I’ve technically asked for help with 2 sales but 3 items. I’m being penalized for asked eBay to assist me with the fraudulent return claims. How do I improve my performance rating based on this? I can’t undo my requests for eBay to resolve the issue with the buyer.
golfingaddict
Mentor1 year agoYou are being penalized for not taking care of the issue yourself.
eBay expects you to resolve the dispute with the buyer without assistance and in most cases, that means refunding the buyer in full. Anything else and you will get a defect. Even if they are what you call fraudulent, you are still expected to refund the buyer.
There is no way to reverse those defects now. The only thing you can do is to not get anymore and let those 3 cases roll off. If you increase sales, it will lower the percentage.