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Seller closed accont, before item was shipped
I ordered a item, for christmas, paid for item several days ago, and just realized seller closed account. what is the next step?
1 comment
wooden_flower
Mentor2 years agoA seller can't close his account with open orders, although eBay can remove him. What does it show on his feedback page?
Generally you can not open a claim until the item is past due, although if it says 'not a registered user' eBay may be able to refund sooner.
The easiest way to do this is to post a private message on social media. www.facebook.com/ebay www.twitter.com/ebay
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10

 
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
Otherwise, after the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.