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Seller Claims Item Backordered - Outside Refund Window
Hello, I purchased a item and after a week or so inquired why it wasn’t shipped. Seller tells me that the item is a “pre-order†and they haven’t received the shipment yet. I wait a little longer, no updates and seller claims they are still waiting for item. The option to trigger a refund through eBay is now gone since eBay is saying it’s been to long. It’s been about 30 days since original purchase. I asked seller for refund via message and they haven’t responded for a week. What can I do to try and get my money back or be able to trigger the refund through eBay? I’ve tried to find a way to contact eBay directly and it seems they do everything in their power to force people to the FAQ pages. Thanks
lady_madonna
Mentor2 years ago@officer399
Never ever let a seller stall you beyond the time frame that you can get help from Ebay.
Ebay has a 30 day Money Back Guarantee.... which means 30 days from the latest estimated date of delivery.
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
If it is too late to use the Ebay 30 day MBG, contact either Paypal or your credit card company to file a dispute.