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seller claims I cancelled the order for 2 Dell Chromebooks days after I bought it for the price list
qualified ebay refurbisher accepted the sale of 2 Dell Chromebooks, at the price listed, but days later I saw it had not been shipped, and I found today that the seller said I cancelled the order. Ebay software does not let me send a message to the seller, does not allow me to send in a request for Ebay to intervene, to find out what really happened. The ebay software says I can get it an agent, but never lets me get to one. I did not initiate a cancellation. I was looking forward to what I purchased. Either someone hacked my account, or the ebay software cancelled my account without a confirmation or message by me; or the seller has made a mistake confusing someone elses cancellation with mine, or there are other reasons that the seller does not want to simply say that they are cancelling the order. I cannot get the software to let me make enquiries. nor to make a complaint to ebay, as I assume their are rules to keep the status of qualified ebay refurbisher. I am finding ebay is very different than in previous years, for the worse. Does anyone know how to get to an agent from ebay, instead of having unitelligent AI software take the place of humans?
jonathanbrightlight
·1 year agoYou can click this link to chat with an agent, or request a callback if that's offered:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Or you can contact eBay customer service via Facebook or X by sending a private message (don't post publicly on these pages):
https://www.facebook.com/eBay
https://x.com/askebay/