Seller charged twice for shipping-Contact Phone Number needed to speak with Customer Service

Question

As a VERY new seller, I sold an item and on accident printed a shipping label twice. EBAY took 2 shipping charges out of my proceeds. How do I get credit? And how do I contact customer service, as the on line customer service AI is not able to answer the question.

Thanks, Maven116

comics-scifi-collectibles · Answer

@mavenldm116

You can void/ cancel the label within 28 days of purchasing it from the actions drop down menu next to the label on this page>

https://www.ebay.com/ship/labels/seller-hub

Then the postal service will refund you in about 3-4 weeks on your all transactions page here>

https://www.ebay.com/mes/transactionlist?sh=true

The sold item will have two tracking numbers so be sure to let the buyer know which tracking number to watch. You can not remove the extra tracking number.