seller charged my card but never sent the product. Ebay does not show it on my account

Question

seller charged my card but ebay does not show it on my account? ebays customer service is the **bleep**tiest around! I will never purchase from ebay again. Complete waste of time, even the online help sucks!

mr_lincoln · Answer

Hi @dennisdennis2602

First, lets get some of the process straightened out. You pay eBay not Sellers. eBay pays Sellers from what you pay them.

You also probably accidentally purchased as a Guest, you can read about that here: Buying as a guest | eBay

You can still return Guest purchases but they are stand alone transactions and cannot be merged with your eBay account. You cannot leave Feedback on them either.