Seller cancelled the auction/ purchase AFTER I won.

Question

The trading cards obviously didn't bring as much money as the seller had hoped. I was the winning bidder. They claim the cards were "damaged" as the reason for cancellation. Do I have any recourse?

woodland_gnome · Answer

The seller already got a "defect" when s/he cancelled the transaction. That is the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).

You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).

Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.

mega-ma-roo · Answer

The seller received a defect on their selling account for this. There's nothing else you can do.

To contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10

You can have them call you or use live chat.