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***Seller cancelled order***
I received an email from eBay about an item I was watching. It referenced the price being changed.
I purchased the item and paid immediately after.
I later receive notification from the seller that they cancelled the order. It is verbatim below:
“Dear Tyler,
I am writing to inform you that unfortunately, we have had to cancel your recent order with us due to a pricing error on our part. We deeply apologize for any inconvenience this may have caused.
As a gesture of goodwill, we would like to offer you a 5% discount on your next order with us. We hope that this will help to make up for any disappointment and inconvenience caused by the cancellation of your order.
We value your business and hope that you will continue to shop with us. Once again, please accept our sincerest apologies for any inconvenience caused. If you have any questions or concerns, please do not hesitate to contact us.
Sincerely,
Jessica
Autoshopping24â€
eBay sent an email notifying me of course and I discover the following:
â€Hi Tyler,
Unfortunately, the seller had to cancel your order due to the following reason: Something was wrong with the buyer’s shipping address.“
Does this false report violate sellers policy by eBay? A mistake with decreasing the item price on their end shouldn’t be a problem on my end when the sale was final in my opinion.
woodland_gnome
·3 years agoThe seller should have automatically gotten a "defect" when s/he cancelled the transaction, but the lie s/he told blamed you and avoided that. "Defects" are the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
Report the lie at https://www.ebay.com/help/action?topicId=4850 I don't know if eBay will do anything about it (give the seller the defect s/he should have gotten if s/he had taken the blame him/herself, keep the cancellation blaming you from counting toward your Open Transaction Limits) but it's relatively easy to do it that way.
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.
140*
OP3 years agoI appreciate the response. Ever since, the link is inoperable and I continually receive “something went wrong†message highlighted in red. Striking out again…