Seller canceled my order saying I requested it. Not true

Question

hi I was waiting on an item for a birthday gift and after a week I received a cancellation email saying the reason was because the buyer requested it thatâ€™s not true what should I do?

Unknown · Answer

@fallo9000

I'm sorry they canceled on you.

You can report the seller by clicking on the link below:

https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=3&pos=1&que...

Here are two examples to choose from after you click on the blue "Report a seller" button:

1) They do not intend to complete the sale

2) The seller has violated one of eBayâ€™s policies

Here's why it's important to report the seller:

Abusive buyer policy (Unpaid items and Cancelations can have an impact on your account):

https://www.ebay.com/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374&st=3&pos=4&que...

eburtonlab · Answer

You can report the seller for using an inappropriate cancellation reason: https://www.ebay.com/help/action?topicId=4850