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Seller canceled auctions after winning
1. Seller cancels multiple (est. ten) auctions after buyer wins with no explanation.
2. Seller states the reason as, “Buyer requested auctions to be canceled!â€
3. That’s a false statement! (This alone violates eBay’s selling policy).
4. Buyer only finds out their auctions have been canceled by going to their cart.
5. Buyer then sends Seller a message, through eBay’s message portal.
6. Buter asks the Seller why their multiple wins were cancelled.
7. No reply from Seller who’s currently and actively selling.
8. Seller left three (3) items for Buyer to pay, totaling less than $100
9. Buyer cancellations were over $300+.
10. Buyer doesn’t want to pay Seller due to no explanation for their past behavior and for their blatant violation of eBay’s selling policy and procedures.
QUESTIONS:
A. WHAT DOES BUYER DO IN THIS PAST & CURRENT SITUATIONS?
B. IS THIS AN APPROPRIATE “REPORT THE SELLER†SITUATION?
mam98031
Mentor2 years ago1. They would be cancelling the purchase. The buyer would receive an email that stated the reason why the seller cancelled the transaction. Whether they selected the correct reason or not, is different.
2. If the buyer did not ask for it, then the buyer should report the seller to Ebay ASAP, that is a policy breach. The seller did it to avoid getting a defect and that they should not do.
4. Their cart would not show them anything. Auctions don't show up in a cart before or after they are won. When an auction is won, it can then be seen in the Purchases.
8 & 9 I'm confused. If they had less than $100 of auctions needing to be paid for, how did they ask to have over $300 in purchases cancelled? Or are you saying the seller cancelled over $300 worth of purchases.
10. Then the buyer should Request a Cancellation from the seller and be SPECIFIC in their email to EXACTLY which purchases they want to cancel. They need to be very specific or the seller could use the email to cover them on the other ones they cancelled. The buyer just needs to Email the seller, however the seller will need to approve the cancellations. If they don't, the buyer should pay for the items.
Oh absolutely Report the seller. I would advise doing it on the site [link below] and then contacting Ebay to make sure it all gets recorded. Make sure item 3 is used in the complaint.
https://www.ebay.com/help/action?topicid=4022
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I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home