Seller canceled and Iâ€™m not able to get money refunded

Question

I think there may be a language barrier BUT I paid for an items that was sold on another website. The seller is telling me I need to cancel the order to get my money back. Iâ€™m am beyond confused and frustrated. Any help would be greatly appreciated!

lady_madonna · Answer

@live_vinyl

Do NOT request a cancellation!

The seller is trying to avoid a (well-deserved) defect on their Ebay account.

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€