Seller being shady as f
I ordered a car part, listed in used condition with a guarantee of working. It arrived with obvious water damage and corrosion build up. Opened a case and send it back, I assumed it was overlooked, and asked if they had a replacement. They sent me another part, similar, but wrong part number. They told me "start a return to get a full refund" -- well I didn't have a return button for the replacement. They said they will email me a label. I asked them to document the label and tracking number in the ebay chat, they didn't, so I did. THAT one made it back alright, but the original return has been sitting at their local post office for nearly a week. So they've escalated my return to ebay. But I cant add any information beyond the original complaint of "this obviously has water damage".
It appears as if ebay's policies have become so anti-customer that I cant even get through to an agent now. What the hell?