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Seller being deceptive and lied?
I was wondering if there was anything I could do other than leave negative feedback if the item arrives?
Situation: Purchased item on april 30 and a shipping label was created. Tracking by UPS said they havent received item yet. Contacted seller and was assured they "personally" dropped the item off and was in contact with UPS about it and blamed them for not scanning the item. May 8th (the day I was supposed to get the item) and I get notified that UPS had the package and was being shipped and wasnt going to get the item till May 15th. This was a full week after purchase and now I have to wait yet another 7 days till I should get the item. Am I to believe that the UPS store kept it for a week before scanning it in? Seems unlikely to me. Anything I can do to verify the story or take action through ebay?
Thank You
eastlaneave
Mentor5 months ago@fumanmoose
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
If it does arrive and you are satisfied with the product you can leave feedback about slow shipping.