Locked
Discussions in this board are limited to the original poster and Community Mentors
SELLER BACKOUT OF ACCEPTED AND PAID SALE
I Need Some Help, I Just Got A Phone Call (And A Voicemail) From A Seller Saying The Item He ACCEPTED My Offer On And I Already Paid For He "Won't Accept" The Final Price After Ebay And PayPal Fees. He Wants Me To Pay Him DIRECTLY Through PayPal Invoice To Circumvent EBAY. I Am FRUSTRATED Not As Much Because He Changed His Mind But Because I CANT EVEN FIND A WAY TO GET IN TOUCH WITH EBAY About This Issue Making Them Aware of The Situation And Protect Me As A Buyer From His SHADY At Best Selling Practices. At One Time There Used To Be A Way To Contact Ebay Directly About Issues But I Cant Seem To Find Anything But An Email At Best, Can Someone Help Direct Me? Thank You!
**Timeline**
I Buyer Spotted Item, Asked Some Questions
Seller Responded
I Buyer Made Offer
Seller ACCEPTED
I Buyer Paid IMMEDIATELY
Seller Calls My Phone Within 2 Hours Complaining He Doesn't Like The Fees And Wants Me To Pay Directly Through Paypal (Not Happening)
Any Advice Other Than Wait A Week And Try Sorting It Out Then?
eburtonlab
Mentor2 years ago@Anonymous
If the seller does not refund you or ship the item, you can file an "item not received" case the day after the last estimated delivery date. If the seller cannot provide tracking that shows delivery within three business days and still will not refund you, ask eBay to step in and refund you directly.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
If the seller cancels citing an inappropriate reason (such as "buyer requested" or "problem with buyer's address"), report the seller here:
https://www.ebay.com/help/action?topicId=4850
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
an-57470
OP2 years agoThank You, Exactly What I Needed To Sort This Issue Out! Have Contacted Everyone Now And All On The Same Page, Just Have To Eat The Loss Of Money While They Sort The Issues Out I Guess, Regardless In The Process, Thank You Again!!! I Spent A Long While Hunting For That Very Option To Contact Someone To No Avail!
eburtonlab
Mentor2 years agoYou are very welcome. Sorry that your seller is not cooperating, but you should get your money back when all is said and done, regardless.