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Seller asking to cancel order
The seller wants me to cancel a purchase I made he is saying he doesn’t have the product I purchase
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Discussions in this board are limited to the original poster and Community Mentors
The seller wants me to cancel a purchase I made he is saying he doesn’t have the product I purchase
inceptions
Mentor9 months agoHi @silverea1
Do not request the cancellation. What the seller is trying to do is get you to request it so that he can wiggle out of earning a defect on his account for not completing the sale.
The seller needs to cancel the transaction using the reason that he is out of stock. If he cancels using any other reason code, you can report him for misrepresenting the reason for the cancellation here:
https://www.ebay.com/help/action?topicid=4022
If he doesn't refund, this is what to do...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
silverea1
OP9 months agoThank you. The seller haven’t even shipped and it’s been 3 days since I purchased and paid
inceptions
Mentor9 months ago@silverea1
You're very welcome.