Seller asked me to cancel the purchase

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I purchased a laptop, then the seller contacted me and asked me to cancel it because they didn't understand fees. They don't want to cancel it, because they don't want to pay the cancelation fee. What can I do?

joswill6528

7 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

inceptions

Mentor2 years ago

27552 View listings

Hi @joswill6528

Sounds like you purchased from a newbie seller who didn't take time to learn how eBay works. This is what to do...

When it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.