Seller and eBay Unresponsive

Question

I ordered an item and paid for it on April 16, 2026. I messaged the seller; no response because they have not shipped the item. I canceled the order three days ago; no refund yet. If no response from eBay nor the seller by tomorrow morning first thing, I plan to call my bank and dispute the charge. Does anyone have any other ways to handle unresponsiveness?

eburtonlab · Answer

@telun_70

The buyer has thirty days from the last estimated delivery date shown at the time of purchase to start an "item not received" claim with eBay. Once a claim has been started, the buyer has up to twenty-one business days to ask eBay to step in and force a refund. After that, the case is automatically closed without a refund, and eBay can no longer help.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7