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Seller and eBay refuse to cover return shipping on Item Not as Described (international buyer)
Hello,
I bought a Phone. The listing only mentioned cracked screen/glass, but the seller did not disclose that WiFi and Bluetooth do not work at all.
I opened a return for Item Not as Described. Both the seller and eBay (Ebay instagram support) are refusing to cover the return shipping, saying I have to pay the expensive international shipping from Europe myself because the item was originally shipped to a US address.
According to official eBay Money Back Guarantee policy:
For "Items that don't match the listing", the seller is responsible for return shipping.
This should apply even for international returns when there are undisclosed defects.
Has anyone experienced this? Did eBay eventually make the seller reimburse the shipping, or did they step in and force a solution (refund without return or cover the cost)?
Any advice would be appreciated. Thanks!
glorybells
·5 months agoDid you use a freight forwarder for the international shipping? In those cases the MBG doesn’t apply.
lady_madonna
Mentor5 months agoYou will need to ask Ebay to step in to help you and they will see to it that you receive a refund.