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Seller advised me they couldn't refund until I closed d the return!?!?
Seller sent me a screenshot showing they couldn't give a refund on a defective item until the return was closed. Then the would process it right away.
... So I closed it and it's been days and still no refund. I cant get ahold of eBay about it because I closed the return. Is there anything I can do since the seller sent me that through ebays email? They didn't want to pay for return shipping back to china. And told me to keep the item. Thanks for your help, Lisa
1 comment
eastlaneave
Mentor1 week ago@vougetrove
I'm sorry that happened.
The seller doesn't have to refund since the return is closed.
The seller could easily refund you then or now.
1) File a chargeback on your payment method, PayPal, or credit card. That goes back to eBay and your seller.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is misusing eBay’s Money Back Guarantee and advised you to close the return.