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Seller account restricted even though all orders have tracking — sales suddenly dropped to zero
Hi everyone,
My seller account is currently showing a restriction related to incomplete order tracking information. However, when I open the issue, eBay shows:
Orders without tracking: 0
Orders with tracking: 25
Every affected order has a tracking number and carrier
The page says: “Thanks, no new restrictions will apply from this issue”
At the same time, my account still says “Your seller account is restricted” and asks me to resolve the issue by August 22. It also says existing restrictions may take up to five days after delivery to be lifted.
I have 976 active listings, and today was the first day I received no sales at all, which is very unusual for my store. I’m concerned that the restriction may be affecting the visibility of my listings in search results.
Has anyone experienced this before?
Did your sales or listing visibility drop during the restriction?
Was the restriction removed automatically five days after delivery?
Did you need to contact eBay and request a manual review?
Is there a way to confirm whether listings are hidden or suppressed in search?
I have already contacted support, but I would appreciate hearing from sellers who have dealt with the same situation. Thank you.
