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Seller accepted return but never provided return label — no option for eBay to step in
Summary: wisenosila is experiencing issues with a return on eBay. After opening a return due to an item not matching its description, wisenosila found that the seller accepted the return but did not provide a prepaid return shipping label. There is no option for eBay intervention, and eBay's help channels are not functioning properly. rfmtm suggested contacting eBay through chat or Instagram, but wisenosila continues to encounter technical difficulties.
I opened a return on September 18 because the item did not match the description. The listing has since been removed by eBay for a policy violation.
The seller accepted the return and apparently told eBay that they provided a way for me to return the item, but I never received a prepaid return shipping label. My return page says “Ship for free by September 29,” but it only provides a Canadian return address and gives me two options: Add tracking details or Contact seller.
I have already contacted the seller requesting the prepaid label.
The problem is that I have no “Ask eBay to step in” option, even though the return was opened more than three business days ago. The Resolution Center just redirects me back to the same return page, and every time I try to use eBay Help/chat I get a “technical difficulties” error.
Has anyone dealt with this? How can I get eBay to intervene and provide the return label before the September 29 deadline? I do not want the return closed for failure to ship when the seller has never supplied the required label.
comics-scifi-collectibles
Mentor2 weeks ago@wisenosila Instagram is also an option. I know that some don't use it but it's worth having an account just for this.
rfmtm
Mentor2 weeks agoContact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
https://www.instagram.com/ebayforsellers/
wisenosila
OP2 weeks agoThat’s the most frustrating part! Every time I try to use eBay Help/chat I get a “technical difficulties” error.