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Seeking technical support
Dear eBay Technical Support Team,
I am reaching out to report an issue we have encountered and to seek your professional assistance. All employees in our company are facing an anomaly when attempting to access your website, specifically, a particular page fails to load properly. We are seeking your assistance in resolving this matter to ensure smooth access to your website.
Details of the issue are as follows:
- URL: https://www.ebay.com/itm/314963585777
- Symptom: None of the computers used by our company's employees can open this link; the page displays as "This page is lost."
- Issue occurrence date: November 22, 2023, Beijing Time
- Problem screenshot: Please refer to the attached file, which includes a screenshot of the problematic page.
We have attempted various troubleshooting methods, including clearing the cache, changing browsers, and restarting computers. However, the issue persists. Given this situation, we suspect it may be due to a technical problem and are seeking your professional support.
If possible, we kindly request the following information:
- Have similar issues been reported by other users?
- Are there any suggestions or steps we can take locally to resolve the problem?
- If the issue is on your server side, have measures been taken to address it?
Should you require further information or collaboration, please feel free to inform us. We greatly appreciate your time and assistance and look forward to a swift resolution of this matter for normal access to your website.
Thank you for your understanding and cooperation.
Best regards,
[Chujun Deng]
[a278668721@gmail.com]
[+86-15002066520]
[2023-11-23]
