Locked
Discussions in this board are limited to the original poster and Community Mentors
Seeking Advice: Handling Disputes with Online Purchases
Summary: 2013flstf describes a challenging situation where they received an envelope instead of the 92-pound power supply they ordered from a now-vanished eBay seller. They have faced difficulties with eBay, which has repeatedly placed the case on hold. lady_madonna and comics-scifi-collectibles offer advice on filing a return request, dealing with customer service through social media, and navigating eBay's systems. Despite frustrations with automated systems, 2013flstf confirms that eBay eventually ruled in their favor, expressing gratitude for the community's support.
Hi everyone,
I recently encountered a tricky situation with an online purchase and could really use some advice from the community. Here’s the scoop:
I bought a power supply on eBay that was supposed to weigh 92 pounds and cost me over $600. Unfortunately, what FedEx delivered was just an envelope. To make matters worse, the seller has vanished from eBay. I've reached out to eBay for help, but they keep confusing me as the seller and have put the case on hold twice. It's been over two weeks!
Has anyone experienced a similar issue? What steps did you take to resolve it? How do you effectively communicate with online marketplaces like eBay in such situations? Any insights on how to navigate through this would be greatly appreciated!
Thanks for your help!
2013flstf
OP1 week agoGreat news. eBay decided in my favor . yay! Thank you everybody for your help it's greatly appreciated
2013flstf
OP6 days agoBoth back on hold for another 10 days again did you sign in my favor and then they I don't understand what's going on I'm so confused
lady_madonna
Mentor1 week ago · EditedIf you received an envelope instead of the power supply, you can file a Return Request on Ebay since the item you DID receive (the envelope) does not match the description of the item you purchased.
Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “Doesn't match description“. Attach a photo of the envelope.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label so you can return the envelope OR refund you without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.
2013flstf
OP1 week agoI've done all that my case is on hold the return is being returned back to me because it's not a valid address said it was shipped out of North Dakota but it was stepped out of Georgia it's all fake
comics-scifi-collectibles
Mentor1 week ago@2013fltrxse2 once tracking shows delivery back to you ask eBay to step in after 2 days and they'll force a refund.
2013flstf
OP1 week agoI've submitted all the pictures and tracking and everything else the guy is no longer registered user. They keep putting the case on hold and a week later they'll put it on hold again just getting frustrating
comics-scifi-collectibles
Mentor1 week ago@2013fltrxse2 You can contact customer service on social media to see if they will close the case earlier for you.
https://www.instagram.com/ebay/
2013flstf
OP1 week agoI did. No answer yet
comics-scifi-collectibles
Mentor1 week ago@2013fltrxse2 sorry I forgot to add the hours... M to F 6 ro 6 pacific time.