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Second Order Not Marked Delivered Needed
Hi everyone,
I need help with a payout issue.
A buyer placed two separate orders from me. I shipped both items together in one package, and the tracking shows the package was delivered. The problem is only one order is marked as delivered, so I was only paid for one order.
The buyer has confirmed they received both items, but since there’s only one tracking number, the second order is still stuck as “not delivered.â€
Is there any way to fix this so I can get paid for the second order? Has anyone dealt with this before?
Thanks in advance.
1 comment
wooden_flower
Mentor8 months ago@willsells00
There is no way to mark it delivered - you will have to wait the full hold period for your payment.
Next time you have multiple purchases from the same ID, click ‘buy labels in bulk’ on the label purchase page, then click combine by buyer. The system will put the tracking # on all purchases from that buyer.