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Scroll photos
It won’t let me scroll photos in the listing
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It won’t let me scroll photos in the listing
elizabeth@ebay
Thank you all for bringing this to our attention. Our technical team is currently working on getting this resolved.
french5and0
OP2 years agoI talked to EBay and they said that if it works on Chrome, then it has nothing to do with them. Yes it’s Safari on IPad. I don’t know what version it is. It’s weird, was working fine.
gator08041971
Mentor2 years ago@french5and0
Well, then you may just have to use the Chrome browser to operate your eBay on that iPad.
You can check the iPad OS version by going to Settings, (the gear clockwork icon) then go to "General" and then "About".
That will tell you what iPad you have, and what iOS version you are running. The latest iOS is 17.4.1. (as of the time of this post) I have an iPhone 10R with that, and it works fine there.
I want to add. I tested this on my iPad that I use for the shop. Its running iOS ver 16.7.7. I was able to log into eBay on Safari and navigate, scroll, etc just fine. No issues.
I took this even a step farther and tried my old iPhone 6s. Its running iOS 15.8.2. Also runs eBay just fine on Safari. So... If your iPad is older than that, it may be an issue, or there is something wrong with Safari on that iPad.
french5and0
OP2 years agoIt’s working now! Thanks for all your help. eBay came on to this forum and I guess they fixed it.
eastlaneave
Mentor2 years agoThe photos scroll for me. What happens when you try to scroll?
https://www.ebay.com/itm/224009551147
You may want to try closing your browser and reopening, or clearing your cache.
(great photos!)
french5and0
OP2 years agoIt doesn’t move. When I click on your link for it, it goes to Chrome and it works on there. It stopped on my IPad Safari.
french5and0
OP2 years agoI did those two things and it didn’t change
gator08041971
Mentor2 years ago@french5and0
This is on your iPad?
Then you need to close up all the open tabs for your apps and webpages. To do that, double tap the home button or swipe up and hold till the apps show up. Then swipe them all closed. Then power down and restart the iPad.
Then try again.
french5and0
OP2 years agoO. K. did that. Still not working. This isn’t something I am selling. Also, other listing are the same. I can’t scroll, add to cart, add to watch list. But I can see seller’s other items, contact seller.
gator08041971
Mentor2 years ago@french5and0
Okay.
Couple things I just want to verify:
You are using an iPad. You are using Safari. The site doesn't want to scroll and do some things on Safari, but you did mention it seemed to work fine on Chrome at one point.
Are you running the latest iOS 17 with latest updates, especially for Safari? If I'm correct, it may be that you may have to use Chrome in order for the site to work properly because the Safari is outdated or having some sort of issue with eBay.
Again, I'm making some guesses here, and since anyone that may post might have all kinds of different hardware, versions, whatever, there can be things that may cause the site to not work properly.
french5and0
OP2 years agoIt’s an active listing-224009551147
eastlaneave
Mentor2 years ago@french5and0
Is this an active listing? If so, if you give me the eBay Item Number for the listing, I can look at it and provide some advice.
If this is a draft listing and you are looking at "Preview", the photos are static in preview.