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Scams and feedback
I recently shipped an item from the USA to another country. Buyer contacted me and stated the item wasn't as described and damaged. Not to bore everyone with the back and forth messages but you all know the scam, "I don't want to return just refund me".. I asked for photos and offered for them to return the item and receive a refund. They refused to send photos, declined to return and then bashed me with negative feedback. As sellers do we have any protection from ebay? So far the "automated assistant" and chat feature, well I feel like I'm running into a wall with their scripted responses!
Thanks for and direction
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