scams

Question

We have an item listed that contains a software license key, the buyer wants us to give them the license key data electronically as they are from the UK. This can be done as it is software on a thumb drive with an activation code which we could give them. They want to avoid the shipping cost internationally, which we can understand. We updated the listing to show free shipping, they want us to show it as a in person sale instead. Not sure if this is a good idea since they are not actually here....

comics-scifi-collectibles · Answer

@j97_85 Don't do it. ONLY mail the item. If you don't mail with tracking you won't have any proof of delivery.

The buyer can say they didn't receive it and then file a refund request and eBay will force you to issue a refund.

You can not use Local Pick up for digital items per eBay policy.

The only way to deliver to email per eBay policy is if you list as a Classified Listing which costs $9.95. There are not any other selling fees when your item sells. The listing fee is NOT refundable and paid even if the digital item doesn't sell.

Electronically delivered items such as digital items that you have the legal right to sell can only be listed in the classified section Everything else> information products.

Here's the policy: https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy?id=4289&st=

If you wish to create a classified listing you will need to switch to the New Listing Tool that is located in Seller Hub.

Opt in to Seller Hub here: https://www.ebay.com/sh/ovw Start the listing here:

https://www.ebay.com/sl/prelist/suggest?sr=shstart

Select Classified from the drop down menu and then there will not be a shipping method required.

If you do not list this way the buyer can say they didn't receive digital item since you won't have tracking and you will have to issue a refund. You also will be violating eBay policy if you don't list digital items this way and eBay may ban your account.