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Scammers yet again
Apparently one of the latest scams is to sell an item, provide a legitimate tracking number, but not to the correct address. The seller claims it’s an issue with the Postal Service, but the Postal Service is aware of the scam and confirms that tracking number wasn’t addressed to the buyer. Of course, eBay sides with the seller without checking into this at all. The link to appeal simply signs me out every time. I’d rather not file a fraud claim with the bank, since they weren’t the problem, but I’m not letting this go. Why doesn’t the appeal request work?
1 comment
eburtonlab
Mentor2 years agoIf tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.
If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:
https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...
What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.
If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.
Why doesn’t the appeal request work?
The appeal process is largely automated, eBay is not really in a position to evaluate tracking independently as a third party since eBay is neither the shipper nor the recipient, and the current "item not received" case process is just not designed to deal with false tracking. Going through social media channels works better -- the folks that respond via social media have the experience and authority to deal with the issue given the proper documentation.