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Summary: san57117 shared an issue with a seller regarding a delayed order of doors. The seller claimed the item was lost in a car accident and refused a refund request. Attempts to contact eBay only led to automated responses. lady_madonna provided detailed instructions on how to request a refund and escalate the issue through eBay's platform. However, san57117 mentioned that the seller had already rejected the refund request.
I ordered a set of doors and it said it would be shipped by August 21. It passed the 21st going on the 25th. It say it will be here August 28 whole time I’ve been texting the seller. He been telling me he crashed the car. He don’t have the doors anymore. I said OK can you send me my money back? He rejected my request to do a refund and now it’s on day three he haven’t texted me back. I’ve been trying to contact eBay, but there’s no live representative. It’s only a robot. what should I do now?
lady_madonna
Mentor1 week agoGo to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
· Select “More actions” beside your item and then “I didn't receive it.”
· Click the box beside I want a refund.
· Select Send request.
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.
· Find the item in your Purchase History
· Select See request details
· Select “Ask eBay to step in.”
san57117
OP1 week agoI been did that he rejected it
lady_madonna
Mentor1 week agoSellers cannot reject refund requests that are filed due to item not received.
Go to your refund request and and click on "Ask Ebay to step in".