Scammer selling Ecoflow Delta generators

Question

Anyone else encounter a seller selling Ecoflow Delta 2 generators that does not ship and then is no longer a registered user? Now there is a new listing of a seller with "0" feedback selling Delta 3 generators for less money. Seller ja_407911 is no longer registered and now seller sethr73 is selling Ecoflow Delta 3. I think it may be the same seller. And I need to get my money back.

eburtonlab · Answer

@charlette1023

What does the tracking show? If there is no tracking or tracking does not show delivery by the last estimated delivery date, you can file an "item not received" case the next day. The seller will have three business days to provide tracking that shows delivery or refund you, and if the seller does neither, at that point you can ask eBay to step in and refund you. The fact that the seller is no longer registered will not stop you from getting a refund in that case.

If the seller has tracking that shows delivery but nothing appears, return here for further advice.

In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.

You might miss out on a good deal from a new seller once in a while, and nothing can guarantee that you won't still run into an issue anyway, but you can avoid a lot of potential problems by choosing to do business with established sellers. Anyone can put together a listing that looks nice -- it is not hard at all to simply copy an existing listing -- but it is much harder to create a history of consistent sales and positive feedback.

For more experienced sellers, you can learn a lot about the sort of seller you are dealing with by checking the seller's feedback page to see where the seller is registered and to notice if the seller has any negative feedback. If you see negatives indicated in the table of recent feedback, you can choose to exclusively see each type of comment by clicking on the numbers shown in the table. Reading negative or neutral comments can often tell you if a seller has a pattern of problems with items not matching the descriptions, canceled orders, late deliveries or item location misrepresentation.

If a seller has a pattern of too many serious negatives -- or just not enough positive history -- it is often better to find another seller with a better track record to do business with.