SCAMMED Item Shows DELIVERED buy claims it was not

Question

Hello.I recently sold an item to a local buyer, item was shipped and delivered within 2 days. USPS tracking shows Delivered. On the day of delivery, buyer claims item was NOT delivered... the USPS tracking shows item was placed in her mailbox at 1:54 pm. I expressed she should speak to her postman or post office and check GPS tracking that would show where exactly her package was dropped. She refused. and demanded a REFUND! Because it was a one of a kind item, the next day, I went to the area, w...

comics-scifi-collectibles · Answer

@rockrattlenroll You should challenge the dispute within 5 days of the date the dispute is filed. Do NOT try to do this through an agent. Respond directly in the dispute that you received with the tracking that shows delivery to the address provided at checkout.

See this policy page> https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293&st=

Required actions and time frames

Actions	Time frame
Accept the dispute	Within 5 calendar days after the dispute notification is received
Challenge the dispute and provide supporting evidence	Within 5 calendar days after the dispute notification is received

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide:

Evidence of successful delivery to the address provided by the buyer at checkout, or
Proof that the buyer collected the item

If eBay determines that the item was successfully delivered or picked up:

We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and
We will waive or refund the seller's dispute fee

Evidence of successful delivery
Tracking information from a shipping carrier that shows all of the following:

A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
The date of delivery;
The recipient's address that matches the one found on the Order details page, including the city/county or zip code (or international equivalent); and
For orders with a total cost of $750 or more, proof that signature confirmation was purchased (uploaded as an image when challenging the dispute). Learn more about our signature confirmation requirements