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Scammed but no support
Summary: La discusión se centra en una queja inicial de lbsmaine, quien afirma haber sido estafado y menciona la falta de apoyo en la situación. eburtonlab responde, pero no se proporciona más contexto sobre su mensaje. No hay detalles sobre el tipo de estafa o las acciones específicas tomadas.
So what has anyone done when you were scammed, and you’ve jumped through all the hoops that eBay requested? I forwarded eBay confirmation from UPS that the tracking number provided by the seller was not my package, it was from a medical supply place and was delivered to a hospital nearby. eBay says since the package was delivered, they closed my case and denied my appeal. So they have proof that I was scammed. I am out the money that I paid the seller, but they will not do anything about it.
Are there any other steps that can be taken? I’ve already tried PayPal and they just say what eBay said - that it was delivered. So much for customer protection!
this is actually illegal, because eBay has all the facts and they know the Seller ripped me off, but theyve decided in favor of him, and won’t refund my money.
eburtonlab
Mentor4 months ago@lbsmaine
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.