Scammed but no help from EBay

Question

I made a purchase from Therightplaceet and they provided a tracking number. The tracking number was not for me or my delivery address. I contacted Ebay to notify the discremance, I also notified Paypal. I was NOT aware the when you do that Ebay closes the investigation. Paypal said it's not fraud because I make the purchase even though the shipper sent the item to someone else without my consent. There is no way to contact Ebay so what do I do?

eburtonlab · Answer

Once you involve PayPal, eBay can no longer help.

At this point you will have to pursue your case through PayPal or your credit card or payment source.

If you had not involved PayPal, here are some instructions for how to pursue a case through eBay; you may be able to use some of the same techniques with other payment sources.

If tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.

If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:

https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...

What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.

If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.