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Scammed and no way to contact Ebay
I was scammed out of nearly $3000 when the seller stole photos and make a fake listing. They sent a very small empty box to a completely different address ( i had to beg UPS to tell me where it was actually delivered to). The account is already deleted. tried to follow the only option they gave me which was to return it but they want me to ship back an empty box to a fake address? Item was listed in downey CA, dropped off in florida and had a sending location of San Jose CA according to UPS
The ebay help and contact window pops up but does not allow me to type or click anything. The only phone number I have found is an AI voice telling me I cant talk to anyone because its after normal Business hours.... at ALL hours of the day.
At this point ebay is failing me as much as the seller and I have no choice but to contact a lawyer unless they resolve this ASAP!
eburtonlab
Mentor9 months ago@infernal6majesty
If the buyer actually receives something, the buyer can file a "not as described" return within thirty days for a full refund. In fact, any buyer on eBay can file a "not as described" return, provided the buyer is willing and able to return exactly what was received.
If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.