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Scammed and Ebay has not helped what can I do
I purchased an item on Ebay. Paid in full. Two days later received a notice that item was shipped but almost immediately after the seller messaged me in Ebay indicating that he sent the incorrect tracking number, my item was not shipped yet but he would send the tracking number when it did. After a few days of hearing nothing back I emailed him with no response. I emailed again the next and day after with no response. I contacted Ebay and indicated I had not received my item and the seller was not responding. Ebay gave him several days to respond to my complaint. The next day after filing my complaint I get an email from Ebay indicating the seller provided a tracking number and the item was delivered. (the number provided was the same as the one he told me had been sent by mistake). UPS has indicated that tracking number was delivered but not to my address and that it was addressed to a different person. After the waiting period I receive notice that I can escalate my complaint to have Ebay step in. I do so, and with in hours receive and email indicating I would not be receiving a refund because the seller provided a tracking number and the item was delivered. Ebay has been very little help and I find it clear that no one read all the case comments. What can I do about this?
comics-scifi-collectibles
Mentor2 years ago@ucb7140 If the tracking shows the seller did NOT ship to the address you provided then this is what you do.
File an item not received refund request. Select your item on this page:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
After 4 business days if the seller does not refund you ask eBay to step in and help. Have them review the tracking that shows the package was sent to an address other than the one on the sales record.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
You will most likely need to appeal the case.
For the appeal, you will need a letter from the postal service stating that the package was delivered to the address on the shipping label but that it was not delivered to YOUR address. ( not sure if this will work with Speedpak)
The best place to appeal is on social media
1. Click this link to request a call back or live chat:
https://www.ebay.com/help/eua?id=5275
If you are located outside of US or Canada then you will need to use the Chat option or Social Media.
If you are using a cell phone turn off the spam filter or it may block the call back
2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
twitter.com/askebay
facebook.com/eBay/
ucb7140
OP2 years agoThanks you. I have done everything you mentioned with exception of getting a letter from postal service. UPS indicated they do not provide letters but that EBay ‘sometimes’ will contact them and they would provide that the package was sent to an address different than what the buyer provided. Again thank you