Scammed

Question

I got scammed on EBay for $529.99 and I can’t get them to talk to me about the situation. They keep hanging up on me. I tried going through Venmo and I gave them proof from UPS that the item did not get shipped to me and I can’t get either one to refund me my money for a item that I didn’t receive, I feel like Venmo and Ebay could be in on the scam

lady_madonna · Answer

Ebay and Venmo are not "in on the scam".

Ebay cannot help you since you turned to Venmo to help you.

You need to contact the payment source you used (credit card/bank account) you used to fund the payment through Venmo to file a dispute.

eburtonlab · Answer

@ken70gto

If you have started an actual case with Venmo or your payment method, that will take the issue out of eBay's hands. You may have to pursue your case through your payment method once that happens.

Here are some general tips for dealing with false tracking, otherwise:

If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".

If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:

https://www.instagram.com/ebay/

If you cannot get documentation, or if that does not work:

Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.

You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.

In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.