Scammed

Question

Guy sends a package with little to no weight to a ZIP code in my area to obtain a tracking number and delivery. Does not send me squat. I have proof from the USPS that the tracking info was NOT to me or my address. Items weighed a few ounces instead of 20+ lbs and I am the one getting screwed. How can EBAY allow this? HOW!! I hate government intervention but this is WAY TO EASY for someone to do. The feedback went to 26 negatives for the same exact issues I am faced with. HELLO?!?!? What is Ebay...

eastlaneave · Answer

@enterpriseautomation

I'm sorry that happened. You have already done the first part

Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Send a private message to the page. Explain you have a fake or false tracking number situation.

Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.

There are additional steps to take if the above isn't effective, just come back and update me.