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Scam, please help
Hi!
Shortly, I have bought a laptop (04.28) that was way too cheap for what it is, it seemed legit at first glance, but after a few hours when I bought it I realized it was a scam. Tried cancelling it and also wrote to the seller that I'd like a cancellation on my order, they declined. The product was listed in Germany that's why I bought it, but the tracking number the seller provided says the package is coming from China with a Chinese carrier (JCEX). After a bit of research I found out I fell victim of a common scam. And also according to Ebays' own Terms of Service, this is a fraudulent way of selling.
On 04.29 I contacted Ebay fraud line, a very nice lady greeted me after the chatbot and told me to wait 3 business days so that the seller has a chance to redeem themselves and then give a call back If it didn't happen. I waited and sadly got no response and no will to redeem themselves. On 05.04 I tried contact Ebay again but the chatbot couldn't connect me with an agent even after 5 tries. Today (05.05) I tried to contact ebay again but same, not able to connect with agent. Today when I checked the seller has removed the listing and also deleted their profile.
What should I do? Should I consider that money to be gone and never be seen again? How can I reach Ebay and talk to a human being who can help me? If no one at Ebay will help me, will a police report/lawsuit help my case?
Thank you very much to those who will respond to my post! 🙂
eastlaneave
Mentor5 months ago@vargazsombor
Has the item arrived?
Does the tracking show anything?
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.