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Scam
I sold a sealed/unopened game to a buyer. The buyer paid quickly and requested priority shipping. I complied with the request and double wrapped the game box first with a plastic sleeve to protect the cellophane wrap from damage, before wrapping it in brown paper and addressing it. I also took a picture of it prior to putting it in the USPS Priority box, before sends it.
Note: Common sense - If no one tampered with the outer box, then the only way the inside package was damaged (to that degree) is if the buyer or someone in his household tore it.
The package was delivered on September 15th. A day later, September 16th, I left positive feedback and a thank you (for the purchase) to the buyer. He waited until afterward to open a dispute, claiming that I had sent a torn game box, that was missing the cards and game board. My payment was put on hold and I received an insulting accusation from him, he claimed that I had sent the game in that condition. He included photos that showed the game box-top torn viciously. He demanded a refund and shipping cost to return the damaged item.
I am usually easy going and happy to help when addressed in a respectful manner, but his claim was offensive and outrageous. No seller would send an item in such condition and expect to survive, in this business.
Note: I am considering reporting this practice to the BBB and else-where in an effort to get some justice and discourage this type of behavior from buyer.
gosimus
Mentor2 years ago@firstava-2008
< double wrapped the game box first with a plastic sleeve to protect the cellophane wrap from damage, before wrapping it in brown paper >
< If no one tampered with the outer box, then the only way the inside package was damaged >
The two statements appear to be inconsistent. I can't tell, from these, was the game packed inside a separate box or not? The first statement says – to me, anyway – that the game box was wrapped in plastic, then in brown paper ... no mention of a separate box. Then the second statement refers to an outer box. I'm unable to reconcile these two descriptions, unless "outer box" means the game box, which would be misleading because "outer box" signifies a distinction from an inner box.
I'm not trying to be the grammar police; I don't mean to perform sentence parsing for its own sake. I'm trying to explain why I can't determine what actually happened. I guess it doesn't matter, anyway, because the bottom line is the same. Since the buyer opened a Not As Described claim, you have three choices. Provide a prepaid shipping label, then when the item arrives, issue a refund. Do not provide a prepaid shipping label, just issue a refund. Contest the return or do nothing, then eBay will issue a refund from your account.
In every scenario, you issue a refund, so you might as well make a virtue of necessity and issue the refund yourself. If you allow the case to progress to eBay issuing the refund, your account will also receive a Defect for not resolving the case before eBay does.
shipscript
·2 years ago@gosimus
I was going with the last sentence in OP's first paragraph. But I agree, there seems to be some confusion.
" I also took a picture of it prior to putting it in the USPS Priority box, before sends it. "
gosimus
Mentor2 years agoThank you for bringing that to my attention. I am appalled that I missed it. I had to check to make sure that the OP hadn't revised the post to add the sentence later, because another replier also believed that the game box wasn't sent in a protective box.
shipscript
·2 years agoThe listing photos show the original box is a bit crushed in one corner. If you shipped your wrapped package in a priority box, was that outer box damaged? Ask the buyer for a photo of the outer packaging so that you can make a claim with USPS. Also ask the buyer to retain the packaging and item so that USPS can inspect the packaging for insurance reimbursement.
Obviously, you don't want the box shipped back if everything is missing from it. If parts were missing, they would be in the USPS box unless the USPS box was torn open. If that happened, USPS would bag the remains and apply a label regarding the damaged article.
Since the item you shipped did already have damage, it's not clear whether the buyer is expanding on that, or whether the buyer is abusing eBay's money back guarantee. If you have good reason to believe the buyer is up to no good, you can report the buyer here:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084
fab_finds4u
·2 years agoYour packaging was insufficient. The game box should have been sent in a box. Game board boxes are free through USPS.
Paper isn't protection against anything except hiding what is wrapped up. USPS doesn't recommend wrapping in paper.
The buyer is due a full refund.