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sale of an item that had already been sold
This is about the 10th time in the past month - that a buyer has purchased an item and that item already sold. Not sure why it showed as active and available?
1 comment
eastlaneave
Mentor1 year ago@hobr-10
That's a serious issue that can problems with your account.
First, please do a complete inventory
I see what appear to be 2 identical listings here, do you have 2?
There are several ways to do an inventory, but one way to quickly scan for duplicates is to sort your listings in seller hub alphabetically, and then print or view looking for duplicates.
https://www.ebay.com/sh/lst/active
If you are bulk ending and relisting items, I would stop doing that until your inventory is done.
If you are using a 3rd party tool to end and relist, I would not use that tool
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You can report this to eBay as they have been trying to track causes of this issue.
A ghost listing occurs when an item that has been sold reappears for sale without the seller's intent to relist, seemingly relisted by eBay.
When faced with a ghost listing, sellers are put in a difficult position. They must either cancel the transaction due to the item being out of stock, which unfortunately results in an “out of stock†listing defect on their account, or they must find an alternative solution, such as sourcing the item elsewhere to fulfill the order for the buyer.
eBay is actively working to address and prevent these occurrences, and your detailed reports are invaluable to our efforts.
To ensure eBay can address and resolve ghost listings efficiently, eBay requests your cooperation in providing specific details when you encounter these issues. Here’s how you can help:
Note down the Item ID of the ghost listing.
If available, also record the Item ID of the original listing.
Utilize the feedback form located within the “Advanced Listing Tool†(pictured below), and include the following information:
Both Item IDs as mentioned earlier.
Include the phrase “ghost listing†in your feedback to help us identify the issue.
Provide as much detail as possible about the listing to aid in our investigation.