S

Question

I ordered an item yesterday morning. It was marked shipped within a couple of hours. This morning the seller emailed me three times asking if I would like a different color. I only needed a specific color. He said he is out of that color and for me to cancel. However, I can’t cancel because it’s marked Shipped. I would like to buy another pair of shoes in that color from a definitely different vendor, but I can’t get my money back yet and it irks me that he marked it shipped when it hadn’t even

wooden_flower · Answer

@jirwin66

Message the seller and tell him you cannot request cancellation because he printed the label. Tell him he can refund your payment through his sold orders. All he has to do is select ‘refund buyer’ next to your item.

Let him know that if he doesn’t refund, you will have to file a not received claim which will hurt his service metrics.