Rreturn for refund i have not received my refund

Question

Contact to seller they said to return to eBay but I have no record ever receiving the payment and I can't get ahold of anybody.
On ebay

disneyshopper · Answer

If you never received the item, a returns request is not the correct case to file.

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.

comics-scifi-collectibles · Answer

@jade-459 . Need more information to help you... Did you file an official return request case? Did you use the return label from the case?